We are seeking a Customer Success Manager to join a dynamic team. In this role, you will focus on driving customer satisfaction, optimizing product usage, and supporting global clients across diverse time zones. This is a unique opportunity to work at the intersection of technology and customer engagement in a fast-paced environment.Responsibilities:
Manage and support a portfolio of global customers, ensuring optimal product use and satisfaction.
Analyze product performance and customer activities using raw data to deliver actionable insights.
Create and maintain product-related, customer-facing documentation.
Collaborate with internal teams to enhance product performance and address customer needs.
Requirements:
6-10 years of relevant work experience, including customer success roles in cybersecurity companies.
Proven ability to produce high-quality documentation and presentations.
Experience working with at least one startup (Series A-D or under $40M revenue).
Familiarity with tools like Zendesk and ClientSuccess.
Strong analytical skills and proficiency in English communication.
Ability to manage customers across multiple time zones.
Preferred Qualifications:
Background in support or sales engineering is an advantage.
Previous experience in cybersecurity roles at MSSPs or corporate environments.